Privacy Policy

1. Introduction

HTR Autocentre ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Vehicle registration number
• Service preferences and booking information
• Payment information (processed securely through third-party providers)

2.2 Automatically Collected Information

We may automatically collect certain information about your device and usage:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website information

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our services
• To process bookings and appointments
• To communicate with you about your vehicle services
• To send service reminders and updates
• To improve our website and services
• To comply with legal obligations

4. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract: To fulfill our service agreement with you
• Legitimate Interest: To improve our services and communicate with you
• Consent: Where you have given explicit consent
• Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business
• When required by law or to protect our rights
• With your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Your Rights

Under GDPR, you have the following rights:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your data

9. Cookies

Our website uses cookies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Learn more about our MOT testing and car repair services or book your appointment online.